1. Information We Collect

When you fill out our booking form or contact us, we collect personal information including your name, email address, phone number, and details about the services you are requesting. We may also collect information about your health concerns relevant to your massage therapy treatment, as disclosed by you.

2. How We Use Your Information

We use your personal information solely for the following purposes:

To schedule and manage your appointments
To communicate with you about your bookings
To process insurance claims on your behalf (direct billing)
To provide you with relevant health and wellness information
To comply with regulatory requirements set by the CMTO

3. Insurance & Health Records

When we process direct billing to your insurance provider (Sun Life, Manulife, Canada Life, etc.), we share only the minimum information required to submit the claim: your name, insurance policy number, date of service, and treatment type. Your clinical health records are maintained in accordance with the Personal Health Information Protection Act (PHIPA) and College of Massage Therapists of Ontario (CMTO) standards.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Online form submissions are transmitted securely via encrypted HTTPS connections. We do not sell, trade, or rent your personal information to third parties.

5. Cookies & Analytics

Our website may use basic cookies to improve your browsing experience. We do not use tracking cookies for advertising purposes. Any analytics data collected is anonymized and used solely to improve our website performance.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, please contact us at booking@therichmondhillspa.ca or call us at (905) 884-9999.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

The Richmond Hill Spa

Yonge Street & 16th Ave, Richmond Hill, ON

Email: booking@therichmondhillspa.ca

Phone: (905) 884-9999